How much weight can carry?
The weight it can carry varies depending on the pet carrier model. It can handle between 11lbs(~5 kg) and up to 66lbs(~33 kg).
What materials are used in manufacturing?
We use only high quality, strong, tough materials: Oxford Fabric, Polyester, PC, PMMA, APET, PU, EVA.
Is it airplane approved?
Our items are airplane approved.
What payment types do you provide?
You can checkout using Google Pay, Apple Pay, Paypal or credit/debit cards through Shopify.
How secure is my payment?
We use the industry standard encryption protocol (SSL) to safeguard all of your personal information.
What is your shipping policy?
There are 3 shipping options:
- Free Shipping 20-30 days forever (tracking number available);
- Tracked shipping 10-15 days (tracking number available);
- DHL 6-9 days (tracking number available).
Read more here: Shipping Policy.
How do I track my order?
After the item has been shipped, you will receive the tracking number by email/sms.
Do you offer a refund if I don't like the product?
We offer a 30 day refund policy. Read more here: Refund Policy.